Website TERMS AND CONDITIONS
By Using Our Site You Accept These Terms and Conditions
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein (unless otherwise stated), set out the terms of use governing your use of this website, urgentcaretraining.co.uk (“Our Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.
These Terms and Conditions were last updated on 23rd June, 2024.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
The following document also applies to your use of Our Site:
· Our Privacy Policy, available on the website. This is also referred to below in Parts 3 and 15.
We do not sell goods, services, or digital content through Our Site. No Part of Our Site constitutes a contractual offer capable of acceptance. The details of the servicesAND digital content] provided on Our Site are provided for general information purposes only. Our booking terms & conditions available on our website will apply to sales conducted via written communication and do not relate to your use of Our Site.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Contact Tools”
means any online communications facility that We make available on Our Site enabling you to contact Us including, but not limited to, contact forms and live chat;
“Content”
means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
“We/Us/Our”
Means RJE.
2. Information About Us
2.1 Our Site is operated by Robin James Edwards, trading as RJE, a Sole trader providing clinical educational services, registered on the Isle of Man under number 030557B, whose registered address is Triskele, Patrick Corner, Patrick, Isle of Man, IM5 3AL and whose main trading address is as above (“the Service Provider”)
3. How to Contact Us and Your Use of Our Contact Tools
3.1 To contact Us by email, please email us at info@urgentcaretraining.co.uk.
3.2 If needed, you can contact us via the messaging form on the website
3.3 When using Our Contact Tools or contacting Us by any other means, the following rules apply, and you must not communicate, submit, or otherwise do anything that:
a) in any way sexualises minors (including, but not limited to, child sexual abuse material);
b) is obscene, deliberately offensive, hateful, or otherwise inflammatory;
c) promotes violence;
d) promotes, encourages, incites, or supports acts of terrorism;
e) promotes or assists in any form of unlawful activity;
f) is defamatory of another person;
g) bullies, insults, intimidates, or humiliates another person;
h) discriminates against, or is in any way defamatory of, any person, group, or class of persons; race; nationality; gender; gender identity; sexual orientation; religious or philosophical beliefs; disability; or age;
i) is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
j) is calculated or otherwise likely to deceive;
k) is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal information in a way that you do not have a right to;
l) misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive
m) implies any form of affiliation with Us or any other party where there is none;
n) infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, designs, patents, trade marks, and database rights) belonging to Us or any other party;
o) is in breach of any legal duty owed to another party including, but not limited to, contractual duties and duties of confidence.
3.4 We may monitor any and all communications made using Our Contact Tools.
3.5 Any personal information sent to Us, whether via Our Contact Tools or otherwise (including, but not limited to, your name and contact details) will be collected, used, and held in accordance with your rights and Our obligations under data protection law, as set out in Our Privacy Policy, available on our website.
4. Access to Our Site
4.1 Access to Our Site is free of charge.
4.2 It is your responsibility to make the arrangements necessary in order to access Our Site.
4.3 Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.
5. Changes to Our Site
We may alter and update Our Site (or any part of it) at any time, for example for updates of services provided. If We make any significant alterations to Our Site (or any part of it), We will try to give you reasonable notice of the alterations.
6. Changes to these Terms and Conditions
6.1 We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
6.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
7. International Users
Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
8. How You May Use Our Site and Content (Intellectual Property Rights)
8.1 All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
8.2 You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
8.3 You may print one copy and download extracts of any page(s) from Our Site for personal use only.
8.4 You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.
8.5 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
8.6 You may not use any Content, saved or downloaded, from Our Site for commercial purposes without first obtaining a licence from Us (or Our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
9. Links to Our Site
9.1 You may link to any page on Our Site
9.2 Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
9.3 You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
9.4 Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.
9.5 You must not frame or embed Our Site on another website without Our express written permission.
9.6 You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.
10. Links to Other Sites
10.1 Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
10.2 The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
11. Disclaimers
11.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action relating to the content of the courses as described on our website.
11.2 To the extent permitted by law, We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
11.3 If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
11.4 As set out above, no Part of Our Site is intended to constitute a contractual offer capable of acceptance. We do not sell goods, services, or digital content through Our Site. The details of services AND digital content provided on Our Site are provided for general information purposes only.
11.5 We make every reasonable effort to ensure that all representations and descriptions of services AND digital content shown on Our Site correspond to the actual services AND digital content available. Minor variations may occur as follows:
a) There may be minor differences between services described on Our Site and the actual services that will be provided to you. The exact nature of Our services may vary depending upon your individual requirements and circumstances.
b) There may be differences between services described on Our Site and the actual services where changes have been recently made to comply with changes in applicable laws and regulatory requirements. Such changes would not affect your use of the services.
12. Our Liability
12.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
12.2 If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
12.3 If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
12.4 Our Site is intended for non-commercial use only. If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.
12.5 Subject to Part 12.6, if you are a consumer and digital content from Our Site damages other digital content or a device belonging to you, where that damage is caused by Our failure to use reasonable skill and care, We will either compensate you or repair the damage.
12.6 Note that the right to compensation or repair in Part 12.5 will be lost if the damage in question could have been avoided by following advice or instructions from Us to install a free patch or update; if the damage resulted from your failure to follow instructions; or if the minimum system requirements provided by Us for the digital content in question were not met.
13. Viruses, Malware, and Security
13.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
13.2 You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
13.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
13.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
13.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
13.6 By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
14. Acceptable Usage of Our Site
14.1 You may only use Our Site in a lawful manner:
a) You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
b) You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
c) You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
14.2 If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
a) Suspend or terminate your right to use Our Site;
b) Issue you with a written warning;
c) Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
d) Take further legal action against you, as appropriate;
e) Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
f) Any other actions which We deem reasonably appropriate (and lawful).
14.3 We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 14.3) in response to your breach.
15. How We Use Your Personal Information
We will only use your personal information as set out in Our Privacy Policy, available on our website.
16. Communications from Us
16.1 If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
16.2 We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 2 months for your request to take effect and you may continue to receive emails during that time.
16.3 For questions or complaints about communications from Us, please contact Us using the details above in Part 3.
17. Law and Jurisdiction
17.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, Isle of Man Law.
17.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.
17.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
17.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of the Isle of Man.
18. Attribution
These Terms and Conditions have been created using a document template from www.simply-docs.co.uk.
Terms & Conditions for booking an In-House Course
The booking form will constitute a contract BETWEEN:
(1) Robin James Edwards, trading as RJE, a Sole trader providing clinical educational services, registered on the Isle of Man under number 030557B, whose registered address is Triskele, Patrick Corner, Patrick, Isle of Man, IM5 3AL and whose main trading address is as above (“the Service Provider”)
(2) The authorised signatory on behalf of the client organisation (“the Client”)
WHEREAS:
(1) The Service Provider provides clinical educational services to consumer clients and has reasonable skill, knowledge and experience in that field.
(2) The Client wishes to engage the Service Provider to provide the services set out in the booking form, subject to the terms and conditions of the Service Provider.
(3) The Service Provider agrees to provide the services set out in the booking form to the Client, subject to the terms and conditions of the Service Provider.
IT IS AGREED as follows:
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business Day”
means any day other than a Saturday, Sunday or bank holiday;
“Contract”
Means any contract or booking form between the service provider and the client incorporating these Terms and Conditions together with the terms of any applicable Quotation, for the sale and supply of Goods or Services, notified by the Supplier to the Customer in writing;
“Client”
Means the organisation or authorised signatory of the organisation who has purchased a service from the service provider;
“Calendar Day”
means any day of the year;
“Month”
means a calendar month;
“Price”
means the price payable for the Services as fully detailed on the booking form
“Services”
means the services which are to be provided by Us to You as specified on the booking form
“We/Us/Our”
means the Service Provider, Robin James Edwards, trading as RJE, a Sole Trader registered on the Isle of Man under number 030557B, whose registered address is Triskele, Patrick Corner, Patrick, Isle of Man, IM5 3AL, and whose main trading address is as above;
“You/Your”
means the Client/The authorised signatory of the Client.
1.2 Each reference in these terms and conditions to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message, fax or other means.
1.3 Each reference to a statute or provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.
1.4 Each reference to the terms and conditions is a reference to these terms and conditions and each of its Schedules as amended or supplemented at the relevant time.
1.5 Each reference to a Schedule is a reference to a schedule to these terms and conditions.
1.6 The headings used in these terms and conditions are for convenience only and shall have no effect upon the interpretation of these terms and conditions.
1.7 Each reference to the singular number shall include the plural and vice versa.
1.8 Each reference to any gender shall include the other gender.
1.9 References to persons shall include corporations.
2. Information About Us
2.1 Robin James Edwards, trading as RJE, a Sole trader providing clinical educational services, registered on the Isle of Man under number 030557B, whose registered address is Triskele, Patrick Corner, Patrick, Isle of Man, IM5 3AL and whose main trading address is as above.
3. The Contract
3.1 These terms and conditions govern the provision of Services by Us and embodies the contract between Us and You. Before signing the booking form, please ensure that You have read it carefully. If You are unsure about any part of the terms and conditions, please ask Us for clarification.
3.2 A legally binding contract between Us and You will be created upon our mutual acceptance of the booking form, indicated by You signing the booking form.
3.3 By signing the booking form both parties hereby acknowledge that We have given or made available to You the following information (save for where such information is already apparent from the context of the transaction):
3.3.1 The main characteristics of the Services;
3.3.2 Our identity (set out above in Clause 2) and contact details (as set out below in Clause 10);
3.3.3 The total Price for the Services including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
3.3.4 The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services;
3.3.5 Our complaints handling policy;
3.3.6 Where applicable, details of after-sales services and commercial guarantees;
3.3.7 The duration of the contract where applicable.
4. Price and Payment
4.1 The Price payable for the Services is detailed in the booking form.
4.2 All Prices shown in these terms & conditions are exempt of VAT.
4.3 In certain circumstances, if the Services are cancelled, Your Deposit may be refunded in full or in part. The amount due will be calculated based upon the Price for the Services and the amount of work (if any) already undertaken by Us. Please refer to Clause 9 for details of cancellation.
4.4 The Price will be payable within 28 days of the issue date on the invoice.
4.5 We accept the following methods of payment:
4.5.1 Organisation cheque
4.5.2 BACs payments (preferred method)
4.6 If You do not make payment to Us by the due date as shown on the relevant invoice, We may charge You interest on the overdue sum at the rate of 10% per annum above the base lending rate of the Bank of England from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum.
4.7 The provisions of sub-Clause 4.6 will not apply if You have promptly contacted Us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.
5. Providing the Services
5.1 As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the field of Urgent & Emergency Care education, and in accordance with any information provided by Us about the Services and about Us.
5.2 We will begin providing the Services on the agreed date on the booking form.
5.3 We will continue providing the Services for the agreed period on the booking form.
5.4 We will make every reasonable effort to complete the Services on time (and in accordance with the specification on the booking form). We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please see Clause 8 for events outside of Our control.
5.5 If We require any information or action from You in order to provide the Services, We will inform You of this as soon as is reasonably possible.
5.6 If the information or action required of You under sub-Clause 5.5 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on Your part, We may charge You a reasonable additional sum for that work.
5.7 In certain circumstances, for example where there is a delay in You sending Us information or taking action required under sub-Clause 5.5, We may suspend the Services (and will inform You of that suspension in writing).
5.8 In certain circumstances, for example where We encounter a technical problem, We may need to suspend the Services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention We will inform You in advance in writing before suspending the Services.
5.9 If the Services are suspended under sub-Clauses 5.7 or 5.8, You will not be required to pay for them during the period of suspension. You must, however, pay any invoices that You have already received from Us by their due date(s).
5.10 If You do not pay Us for the Services as required by Clause 4, We may suspend the Services until You have paid all outstanding sums due. If this happens, We will inform You in writing. This does not affect Our right to charge You interest under sub-Clause 4.6.
6. Problems with the Services and Your Legal Rights
6.1 We always use reasonable efforts to ensure that Our provision of the Services is trouble-free. If, however, there is a problem with the Services We request that You inform Us as soon as is reasonably possible.
6.2 We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical.
6.3 We will not charge You for remedying problems under this Clause 6 where the problems have been caused by Us, any of Our agents or employees or sub-contractors or where nobody is at fault. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by You, sub-Clause 5.6 will apply and We may charge You for remedial work.
6.4 As a consumer, You have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that You contact your local Citizens Advice Bureau or Trading Standards Office. If We do not perform the Services with reasonable skill and care, You have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You, You have the right to a reduction in price. If the Services are not performed in line with information that We have provided about them, You also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to You (or if Our breach concerns information about Us that does not relate to the performance of the Services), You have the right to a reduction in price. If for any reason We are required to repeat the Services in accordance with Your legal rights, We will not charge You for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full Price and, where You have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that You are entitled to the refund) and made via the same payment method originally used by You unless You request an alternative method. In addition to your legal rights relating directly to the Services, You also have remedies if We use materials that are faulty or incorrectly described.
7. Our Liability
7.1 We shall in no way be liable to you for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable, or that you had been made aware of the possibility of incurring such a loss.
7.2 We provide Services for domestic, private use (or purposes) informational and educational purposes only. They are not a substitute for professional advice. Accordingly, before taking any actions based on the information we provide, we encourage you to consult with an appropriate professional. The use or reliance of any information contained in our courses is solely at your own risk. We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind (including resale). By entering into the booking, You agree that You will not use the Services for such purposes. We will not be liable to You for any loss of profit, loss of business, interruption to business, any loss of business opportunity or any loss or damage of any kind incurred as a result of the information provided during our courses.
7.3 If We are providing Services in Your property and We cause any damage, We will make good that damage at no additional cost to You. We are not responsible for any pre-existing faults or damage in or to Your property that We may discover while providing the Services.
7.4 Nothing in these terms and conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors), or for fraud or fraudulent misrepresentation.
7.5 Nothing in these terms and conditions seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.
7.6 Nothing in these terms and conditions exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
8. Events Outside of Our Control (Force Majeure)
8.1 We will not be liable for any failure or delay in performing Our obligations under these terms and conditions where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
8.2 If any event described under this Clause 8 occurs that is likely to adversely affect Our performance of any of Our obligations under these terms and conditions:
8.2.1 We will inform You as soon as is reasonably possible.
8.2.2 Our obligations under these terms and conditions will be suspended and any time limits that We are bound by will be extended accordingly.
8.2.3 We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary.
8.2.4 If an event outside of Our control occurs and You wish to cancel the contract, You may do so in accordance with Your right to cancel under sub-Clause 9.3.3;
8.2.5 If the event outside of Our control continues for more than 52 weeks, We will cancel the contract in accordance with Our right to cancel under sub-Clause 9.6.3 and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice.
9. Cancellation
9.1 You are free to cancel the Services and the contract made by the booking form with a full refund (less cancellation fee) 29 days or more before the start of the booked course. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of Your cancellation.
9.2 If you notify Us in writing via email 29 days or more before the start date of a course, you will receive a refund less a cancellation fee of 25% of the course fee. If you notify us between 15 and 28 days before the start date of a course, you will receive a refund less a cancellation fee of 50% of the course fee. If you cancel the course for whatever reason at 14 days or less, no refund is given. As an alternative to cancellation, date changes may be considered at the discretion of Us, subject to availability. This is subject to charges for any financial loss incurred, for example, non-refundable associate tutor fees, travel or accommodation.
9.3 If any of the following occur, You may cancel the Services and the contract immediately by giving Us written notice. If You have made any payment to Us for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of Your cancellation. If We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 4. If You cancel because of Our breach under sub-Clause 9.3.1, You will not be required to make any payments to Us. You will not be required to give notice in these circumstances:
9.3.1 We have breached the contract in any material way and have failed to remedy that breach within one month of You asking Us to do so in writing; or
9.3.2 We enter into liquidation or have an administrator or receiver appointed over Our assets; or
9.3.3 We are unable to provide the Services due to an event outside of Our control (as under sub-Clause 8.2.4); or
9.3.4 We wish to change the terms of the contract to Your material disadvantage.
9.4 We may need to cancel the Services and the contract before We begin providing them due to the unavailability of required personnel or materials, or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform you as soon as is reasonably possible. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Us informing You of the cancellation.
9.5 Once We have begun providing the Services, We may cancel the Services and the contract at any time by giving You written notice. If You have made any payment to Us for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. If We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and you will be required to make payment in accordance with Clause 4.
9.6 If any of the following occur, We may cancel the Services and the contract immediately by giving You written notice. If You have made any payment to Us for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice, subject to sub-Clause 9.2. If We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 4. We will not be required to give notice in these circumstances:
9.6.1 You fail to make a payment on time as required under Clause 4 (this does not affect Our right to charge interest on overdue sums under sub-Clause 4.6); or
9.6.2 You have breached the contract in any material way and have failed to remedy that breach within one month of Us asking You to do so in writing; or
9.6.3 We are unable to provide the Services due to an event outside of Our control (for a period longer than that in sub-Clause 8.2.5).
9.7 For the purposes of this Clause 9 (and in particular, sub-Clauses 9.3.1 and 9.6.2) a breach of the contract will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating Party (i.e. You under sub-Clause 9.3.1 and Us under sub-Clause 9.6.2). In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.
10. Communication and Contact Details
10.1 If You wish to contact Us with questions or complaints, You may contact Us by email at info@urgentcaretraining.co.uk.
10.2 In certain circumstances You must contact Us in writing (as stated in various Clauses throughout these terms and conditions). When contacting Us in writing You may use the following methods:
10.2.1 Contact Us by email at info@urgentcaretraining.co.uk
11. Complaints and Feedback
11.1 We always welcome feedback from Our customers and, while We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
11.2 All complaints are handled in accordance with Our complaints handling policy and procedure, available on our website.
11.3 If You wish to complain about any aspect of Your dealings with Us, including, but not limited to, the terms and conditions or the Services, please contact Us in one of the following ways:
11.3.1 By email at info@urgentcaretraining.co.uk
12. How We Use Your Personal Information (Data Protection)
We will only use Your personal data as set out in Our privacy notice available on our website
13. Other Important Terms
13.1 We may transfer (assign) Our obligations and rights under these terms and conditions to a third party (this may happen, for example, if We sell Our business). If this occurs You will be informed by Us in writing. Your rights under these terms and conditions will not be affected and Our obligations under these terms and conditions will be transferred to the third party who will remain bound by them.
13.2 You may not transfer (assign) Your obligations and rights under these terms and conditions without Our express written permission (such permission not to be unreasonably withheld).
13.3 Any booking subject to these terms and conditions is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these terms and conditions.
13.4 If any of the provisions of these terms and conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these terms and conditions. The remainder of the terms and conditions shall be valid and enforceable.
13.5 No failure or delay by Us or You in exercising any of our respective rights under these terms and conditions means that such right has been waived, and no waiver by Us or You of a breach of any provision of these terms and conditions means that either Party will waive any subsequent breach of the same or any other provision.
14. Governing Law and Jurisdiction
14.1 The Agreement, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of the Isle of Man
14.2 As a consumer, You will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 14.1 above takes away or reduces Your rights as a consumer to rely on those provisions.
14.3 Any dispute, controversy, proceedings or claim between You and Us relating to the Agreement, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of the Isle of Man.